Shipping Policy
Our aim is to provide you with the best shipping choices, regardless of your location. We ship to numerous customers worldwide on a daily basis and are committed to delivering top-notch services.
Due to logistical constraints, we're currently only able to serve specific regions such as Most of Europe, the Contiguous United States, Israel, and more. The following countries and regions are available for delivery.
| Andorra |
| Austria |
| Belgium |
| Bulgaria |
| Canada |
| Croatia |
| Czechia |
| Denmark |
| Estonia |
| Finland |
| France |
| Germany |
| Gibraltar |
| Greece |
| Hungary |
| Ireland |
| Israel |
| Italy |
| Japan |
| Latvia |
| Lithuania |
| Luxembourg |
| Monaco |
| Netherlands |
| Norway |
| Poland |
| Portugal |
| Romania |
| Slovakia |
| Slovenia |
| South Korea |
| Spain |
| Sweden |
| Switzerland |
| Ukraine |
| United Kingdom |
| United States (49 of 62 states) |
We apologize to customers in other areas as we're unable to offer retail services there. However, if you have wholesale requirements, please reach out to us.
The order delivery time consists of two segments:
Processing time: 1 to 3 working days.
Delivery time: 10 to 20 working days.
(Note: We don't ship orders during weekends).
The order will be processed within 1 to 3 days, and the package transportation will take approximately 10 to 20 working days. Vapes are regulated commodities in most areas, and the logistics generally take a long time. Hope you understand.
Starting from the second day of order processing, you usually receive a tracking number. This means that your package has been handed over to the logistics carrier. From then on, we will not be able to modify the package address, nor can we cancel the delivery or withdraw it.
Tracking information usually needs to be updated after reaching the destination country and completing customs clearance, which takes some time.
Once the package is shipped, we'll send the tracking information to your email. You can monitor the shipping progress on this website using the tracking number:
https://www.17track.net/en
(It might take 1 to 2 days after shipping for updates to appear on the website).
You have the flexibility to cancel an order or modify the shipping address at any time before we dispatch the package to the Logistics carrier. However, once the product is shipped, we cannot offer refunds or address changes. Hope you understand.