RETURN POLICY
our goal is to ensure you are 100% astisfied with your purchase!in the event that you are not satisfied whit your purchase,we offer easy exchange and refund.
Return instructions:In most cases, items shipped from Dream-Wigs can be returned within 7 days after If you are not satisfied with the wigs or if there is something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement.Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.Our company reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
Return Packaging:All items must be sent back in a cardboard shipping box. Returns sent back in bubble mailers or packing paper will be returned to the sender unopened. Item must be re-packaged in its original packaging as received, to include tissue paper, hair nets, packaging materials, and wig box. Tags must be attached.
Return Product | Eligible For Return
· The item cannot have been worn, except for trying it on.
· The item must be odor-free and product-free, and the cap must be in perfect condition (no make-up or oil transfer).
· Any returned items with an odor (cigarette smoke, perfume, body odor, etc.), styling product in the hair fibers (including water misting), or make-up on the cap will not be accepted for return.
Unauthorized Returns :An unauthorized return is a return that is not requested through our return portal or via our support team. An unauthorized return is a return that is sent back to the manufacturer directly without an RMA #. All unauthorized returns will be responsible for paying for your own shipping costs for returning your item.
Products Not Eligible for Return | Products ineligible for return are as follows:
· Final Sale Items: Clearance Items, Discontinued Items, Hair Care Products, and Special Deal Items.
· Accessories include hats with hair, headwear, clip-in bangs, ponytails, styling products, canvas blockheads, tape, adhesive, hot air brushes and flat irons, combs, etc.
· All returns must be in resalable condition.
· If your product is returned and determined to be ineligible for return, we will ship the product back to you
How To Return
· To request a return, please firstly contact our service department email:
Our Commitment to Your Satisfaction
At Dream-Wigs, our primary goal is to ensure your complete satisfaction with your purchase. In the rare event that you are dissatisfied, we offer a hassle-free exchange or refund.
Return Instructions: Items shipped from Sarla Hair can typically be returned within 7 days. If you're unsatisfied with your wigs or encounter issues like a defective product, incorrect order, or damage, contact us within 7 days of receiving your order. We'll review your case and, if approved, send a replacement. Please wait for our instructions before returning anything; our customer service team will guide you through the process. We reserve the right to deny return requests.
If there is no quality problem, you will be responsible for the return shipping fee, and the original shipping fee is non-refundable.
Return Packaging: Ensure items are sent back in a cardboard shipping box. Items returned in bubble mailers or packing paper will be unopened. Repackage items in their original packaging, including tissue paper, hair nets, packaging materials, and wig box. Tags must be attached.
Return Product Eligibility:
· Items must be unworn, except for trying them on.
· Items must be odor-free and product-free, with the cap in perfect condition (no makeup or oil transfer).
· Returned items with an odor, styling products in the hair fibers, or makeup on the cap will not be accepted.
Unauthorized Returns: Unauthorized returns are those not requested through our return portal or support team. All unauthorized returns bear the responsibility of paying return shipping costs.
Products Not Eligible for Return | Products ineligible for return are as follows:
Final Sale Items: Clearance Items, Discontinued Items, Hair Care Products, and Special Deal Items.
Accessories include hats with hair, headwear, clip-in bangs, ponytails, styling products, canvas blockheads, tape, adhesive, hot air brushes and flat irons, combs, etc.
All returns must be in resalable condition.
If your product is returned and determined to be ineligible for return, we will ship the product back to you
How to Return: To initiate a return, contact our service department via email:
Dream-Wigs@outlook.com